Terms & Conditions

Terms & Conditions :
• Administration and service hours are from Mon-Fri 09:00 to 16:00
• The Client acknowledges and thus accepts all terms and conditions by placing and order verbally and or by making deposit payments.
• All packages are pre-paid on inception.
• Hardware such as phones are installed or delivered after full cleared payments Only.
• Kulumatel VOIP service is subject to internet service at clients’ site
• Call performance is negatively affected by poor internet access or loss of power at clients’ site.
• Kulumatel takes no responsibility for inappropriate use or neglect of any products supplied.
• Kulumatel reserves all rights including the right to change pricing without notice.
• Quotations & Invoices are subject to E&OE.
• We accept Online | Card | EFT Payments - No Cash or Cheque payments are accepted.
• Any Cash deposit payments are subject to deposit charges and interest.
• All Goods & Services remain the property of Kulumatel until paid in full.
• Clients need to ensure access to premises when installations are conducted.
• Installation & Delivery Jobs shall ONLY be scheduled after Full Cleared Payment is received.
• Kulumatel takes No responsibility howsoever for any client stock and or materials on premises at any time - be it due to fire, theft or any other eventuality. All stock on premises is strictly at client's risk.
• Care and maintenance of products remain the clients' responsibility.
• The onus is on the client that the person or proxy at an installation site is authorised to inspect and sign off on such jobs.
• No refunds are made on any ordered jobs howsoever.
• Any form of over-payment is credited to client’s account for future use – No refunds.
• Credit notes for future purchase are valid for 6 months from the original order that may have been cancelled subsequent to payment received.
• Any credit note requests are by the sole discretion of Management.
• Call Packages include calling minutes to all SA destinations.
• Call minutes apply to all calls - Including 0800 / 0860 numbers for all VOIP providers in SA.
• Any Cell Call Forwarding is deductible from client package minutes.
• Call packages are automatically increased by 100 minute increments, when running low to avoid service interruptions.
• Any calls out of bundle are charged at an additional rate to packages.
• International calls are billed separately at per min rates.
• Payments are due by no later than the 1st day of the following month.
• Late Payments may cause service interruption – automated.

Approved Service Provider

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